Online Support & Services
PBSC Online empowers faculty and students by enhancing the online learning experience through robust support services. We fundamentally aim to build relationships through faculty development, innovative instructional design, and supportive technical care. We are committed to the effective governance of our LMS, third-party integrations, and tools that foster a collaborative, engaging, and student-centered online learning community, which in turn, allows us to excel together. Leveraging the power of social media, we engage in targeted outreach and marketing efforts that seek to inform prospective students, both domestic and abroad, about flexible and versatile online program offerings.
Student Support
The PBSC Online Support Team is committed to providing students with the best support and services to enhance their college experience. We are here to assist you with any questions, concerns, or technical issues you may encounter. We're working to build out our resource center, but in the meantime, find helpful contact information below.
Canvas Support
Please contact Canvas Live Support for assistance with Canvas tools and questions
about the Canvas Learning Management System. Support is available 24/7 via chat and
phone. Use the "Help" button inside Canvas or call 877-376-9392.
Online Course Support
If you are a student in need of assistance with your online course, please contact
the Online Student Support team at 561-868-3303 or OnlineStudentSupport@palmbeachstate.edu. Don't forget to check out our tutorial videos for the most common student technology issues, which we call "Raising Your IT IQ."
Student IT Service Desk
Please contact Student IT Service Desk for assistance with your PBSC password and
college issued computers.
Website: help.palmbeachstate.edu
Phone Number: 561-868-4000
Faculty/Staff Support
The PBSC Online Support team is committed to providing faculty & staff with timely and practical solutions to all their technical needs. Whether you're navigating new educational technologies, experiencing software challenges, or seeking guidance on optimizing digital resources for your courses, we're here to assist you.
Canvas Support
Please contact Canvas Live Support for assistance with Canvas tools and questions
about the Canvas Learning Management System. Support is available 24/7 via chat and
phone. Use the "Help" button inside Canvas or call 877-376-9392.
Faculty Development
Faculty Development Support assists faculty in collaboratively enhancing their teaching and learning (pedagogy) through the effective use of technology. If you need faculty course development coaching and/or assistance with your ACUE course, please contact the team at FacultyDevelopment@palmbeachstate.edu.
For more information on ACUE, please click here.
Instructional Design
Create and support online classes and programs. Fall in line with ACUE and QM requirements along with course certifications. We collaborate with faculty members to design and develop online web-enhanced courses utilizing effective online educational practices. If you have questions regarding a course certification or course development, please contact the team at InstructionalDesign@palmbeachstate.edu.
Online Technology
If faculty and staff need technical help with Canvas embedded third-party software tools (Respondus, Zoom, etc.), course resets, course extensions, adding users to courses (such as tutors and observers), LTI installations in Canvas, or assistance with audio/video recordings, please contact the team at OnlineTechnology@palmbeachstate.edu.
